Content by Tripp Babbitt

Tripp Babbitt's picture
Tripp Babbitt
He is nameless in the movie Polar Express and the closing credits only give him the name, “Hero Boy.” The adventures depicted in the movie follow the plight of a young boy who doesn’t believe in...
Tripp Babbitt's picture
Tripp Babbitt
Information technology is failing us. Service organizations the world over have been left to sift through the carnage of IT projects that have failed. Undeterred, they seem to quickly embrace the...
Tripp Babbitt's picture
Tripp Babbitt
Improvement in any organization is difficult enough, but if you don’t know about these counterintuitive truths, you stand to make things worse. I had long searched for a way to be able to improve...
Tripp Babbitt's picture
Tripp Babbitt
Charlie Bucket and his adventures in a chocolate factory may be fantasy, but anyone watching realizes that the Oompa-Loompas provide most of the innovation and work at the factory. Yet in today’s...
Tripp Babbitt's picture
Tripp Babbitt
If a service company has been around long enough, there will be some story about how someone manipulated the system and embezzled money or committed some type of fraud. The story is often anecdotal,...
Tripp Babbitt's picture
Tripp Babbitt
Caveat emptor or “let the buyer beware” is a long-used phrase familiar to consumers. Your ability to get good service is proportional to your knowledge. Certain industries have poor reputations that...
Tripp Babbitt's picture
Tripp Babbitt
My first job was in industrial distribution, and with distribution came learning to count inventory. An annual inventory tax was levied, so an accurate count was important. I was given a computer...
Tripp Babbitt's picture
Tripp Babbitt
The real battle for quality doesn’t lie in processes; it lies in thinking. The recent rift in the state of Wisconsin and other places caused in part by increasing government costs leads one to ask...
Tripp Babbitt's picture
Tripp Babbitt
The hordes of companies and governments moving to shared services are dizzying. So many have combined back offices, human resources (HR), information technology (IT), finance, and contact centers...
Tripp Babbitt's picture
Tripp Babbitt
Missed opportunities for improvement represent a 20–60 percent chunk carved out of the bottom line. Scores of programs and projects that claim improvement but never materialize in the financials are...