Content by Mark Graban

Mark Graban's picture
Mark Graban
I have as many bad customer-service experiences as the next guy, with health care and other businesses. As I’ve said before, unless there’s a broader lesson involved, I try not to be a “hack”...
Mark Graban's picture
Mark Graban
When I was in Sweden recently, we had a lot of good discussion about the lean concept of “standardized work.” There was much agreement from different presenters at the lean laboratories...
Mark Graban's picture
Mark Graban
A couple of Sundays ago, I read this New York Times article about Apple's "App Store" for the iPhone and iPod Touch (I've been a pretty happy iPhone user for the past three months after...