Quality Digest Webinar Recordings

Quality Digest Webinar Recordings

Below is a list of recordings of Quality Digest webinars. Some recordings may require registration before playing.


Slides: FARO-Next-Generation-Scanning.pdf
Duration: 48 minutes

Engineers and manufacturers are constantly striving to improve product quality, reduce required inspection times, and maximize productivity – the newly released Laser Line Probe HD is a breakthrough in 3D Laser Scanning Technology and is a critical tool for that effort.

The FARO Edge ScanArm HD combines the convenience of an Edge FaroArm with the power of the Laser Line Probe HD to provide a fast, accurate, and portable contact/non-contact 3D measurement solution.

Whether you're doing inspection to CAD or reverse engineering, join us to learn how the ScanArm HD can revolutionize the way you measure your parts.

Join us to learn:

  • What is Laser Scanning and how does it work
  • Key performance improvement of the ScanArm HD
    • Capture rate of 560,000 points/sec
    • New blue laser for noise reduction
    • Ability to seamlessly scan across diverse surface materials
    • Reliable, repeatable and highly accurate measurement data
  • The ROI – how the ScanArm HD can improve your bottom line

Presenter: Chad Crisostomo
Chad Crisostomo started at FARO in 2005 as an Applications Engineer, working directly with customers to solve complex measurement challenges. Currently, Chad is the Technical Product Manager for the FaroArm product line where he focuses on advancing the future of contact and non-contact metrology. In his spare time, he enjoys running, reading technology blogs, being a newborn dad, and chasing microns.
Date: March 10, 2015
Slides: RB_Manage-Product-Quality-in-Supply-Chain.pdf
Duration: 54 minutes

Global product quality is impacted by financial pressures, regulatory requirements and a complex, global supply chain.

Join Dirk Dusharme, editor in chief of Quality Digest and Ron Brown, recently retired CIO, Global R&D & Global Nutrition Group, PepsiCo Inc., as they examine some of the biggest challenges in ensuring global quality across a complex supply chain and what best practices were incorporated at PepsiCo to achieve business value.  

During this webinar, we will discuss:

  • Addressing the food safety challenge  - what was learned at PepsiCo
  • Understand the failure points across your supply chain
  • Aligning your functional and business needs, to business and corporate objectives
  • Ensuring effective prioritization in a complex and multifunctional environment
  • Planning for change and how to focus on sustainable added value to the business
Date: Feb. 24, 2015
Slides: Visibility-into-processes-across-business-ecosystem.pdf
Duration: 1 hour
Description: The world of manufacturing is becoming more complex by the day as a result of an increased reliance on Contract Manufacturing Organizations (CMOs) to generate finished goods, and the fact that manufacturers are continuing to expand their tiered supplier networks across the globe. Doing this has helped manufacturers find the goods and services they need, when they need it, and typically helps them find a price point that meets their budget. But in return it has created an environment and set of processes that can be difficult to effectively administer at scale. When you couple this with the fact that regulatory agencies are more aggressively enforcing regulations that hold manufacturers responsible and accountable for quality across all points in the value delivery chain, including that of suppliers and CMOs, the risks associated with global outsourcing are high and the margins have the potential to be eroded quickly as a result of poor operations and supply chain management.

Please join Joe Humm, Vice President, Global Sales Operations for Sparta Systems, and Dirk Dusharme, Editor in Chief of Quality Digest, for a webinar where they'll discuss how organizations are addressing these challenges to:

1.    Effectively enable CMOs and Suppliers to more easily collect and share quality related information
2.    Efficiently provide Supplier and CMO quality information across departments within a manufacturer
3.    Build a culture of quality and collaboration both internally and externally through the use of information
Date: Jan. 27, 2015
Topic: The Impact ISO 9001 Revisions Will Have on Your Business and to Your Quality Management System
Duration: 1 hour

The constant changing regulatory environment, combined with social, economic and industry challenges can make it difficult to consistently produce high quality products.  Having an integrated quality management system allows for visibility into manufacturing and supply chain problems before they become a financial burden.

During this webcast, Rick Calabrese, Global Quality Director of Quality Systems of Sartorius and Dirk Dusharme, Editor in Chief of Quality Digest, discuss the values of ISO 9001's core competencies and how the new changes will affect manufacturers quality processes.

Date: Dec. 9, 2014
Topic: ISO 27001: Introduction and the Road to Certification-20141118 1903-1
Duration: 1 hour 3 minutes

The need for Information Security awareness, infrastructure, and policies is more evident today than it has ever been of past. From households to small-, medium-, and large-sized businesses, we are all susceptible to cyber-attackers and data breaches. Whether you are an Information Security or Information Technology professional, consultant, (e.g., Analyst, IT staff, CISO, etc.) or student, you will benefit from this webinar.

The webinar will cover topics from "What is ISO 27001" to "The Certification Step-by-Step process."

Date: Nov. 18, 2014
Topic: Digital Microscopy in Quality Assurance and Control -20141104 1849-1
Duration: 1 hour 8 minutes

The age of advanced digital microscopy is here—highly sophisticated image processing and analysis can now be performed with the same ease of use one would expect from a smartphone or tablet. Specifically designed for the needs of QA/QC control labs, the OLYMPUS DSX Series opto-digital microscope can help you enhance your quality control processes while allowing more team members to easily perform advanced imaging and analysis tasks.

Within this webinar, Product Applications Manager Robert Bellinger will walk you through the latest advancements in digital microscopy, showing you how easy it can be to achieve absolute performance reliability:

• Create and find the right high-resolution images without years of training or hours of skillful adjustment
• Achieve precise 3D measurement made possible by superior optics and today's most sophisticated image processing
• Rest assured that you are creating accurate, repeatable measurements backed by full traceability
• Enjoy automatic calibration that removes manual calibration bias and provides correlation of system measurements
• Seamlessly acquire, process, and measure images while creating valuable data and automatically generating custom reports
• Capture images beyond the field of view with panoramic imaging in manual (live) or automated stitching
• Increase contrast beyond the human eye by observing light and dark features in the same field of view
• Enhance user comfort while ensuring consistent operator-to-operator performance

This informative webinar will also include realistic sample analysis demonstrations. The DSX digital microscope is ideal for the observation, measurement, and analysis of virtually any material including electronic components, ink on paper, metal components, cloth, metallographic structures, semiconductors, and medical device materials.

Discover the power of today's most advanced digital microscope and discover a new level of flexibility and functionality backed by reliable, repeatable, reproducible data.

Date: Nov. 4, 2014
Topic: Root Cause Analysis Tools and Techniques-20141021 1757-1
Duration: 1 hour 8 minutes

When identifying a problem, many organizations have the tendency to jump to a solution. A systematic analysis of the problem to determine a root cause before considering potential solutions is often missed.

On the other hand, Root Cause Analysis can assist with the identification and definition of problems. After understanding the problem it can be further analyzed using the right root cause analysis tools.

This webinar will cover:
• Root Cause Analysis - How to start and process
• Problem Description and Tools
• RCA Tools: 5 Whys, Cause-and-Effect Analysis, Brainstorming
• Common Pitfalls
• Q & A

About the Presenter
Edna Falkenberg is the Manager of Quality and R&D, for TÜV SÜD America's Medical Health Services Divsion. She joined TÜV SÜD in 2011 as Lead Auditor, Active medical products. Prior to that Ms. Falkenberg spent ten years at Karl Storz GmbH & Co. KG in various function, including Manager Regulatory and Standards Compliance, Special Projects and Environmental Compliance Engineer and finally Director, Quality Systems and Regulatory Affairs. Ms. Falkenberg graduated from University of Applied Sciences, Lübeck (Germany) with a B.S. in Biomedical Engineering.

Date: Oct. 21, 2014
Topic: Hacking Risk Management: 3 Ways to Easily Build Risk into Your Processes -20141007 1757-1
Duration: 1 hour 3 minutes

We hear it all the time in our professional lives – "Risk Management". We know we need to do it, but often the challenge becomes where to start, and what it all entails. Risk Management and Risk Assessment can be complex for many industries, but it doesn't have to be. The concepts behind Risk are actually very basic and common to businesses today. Chances are, many compliance professionals are already conducting some level of Risk Assessment and may not even know it.

In this webinar, we are going to dissect the whole concept behind Risk Management and break it down into the most basic terms – "What is the Risk Management process, and how does it factor into existing processes?" Next we will look at three levels in which you can take your processes and enhance them with Risk elements:

Level 1: Decision Trees – We will review the most basic type of Risk Assessment that can easily be managed, tracked and consumed by all personnel.

Level 2: Risk Matrix and Risk Assessments – Taking it a step further, we will look at how you can incorporate more calculated levels of risk that measure multiple factors to give you a systematic and objective decision.

Level 3: Risk Reporting and Trending – Finally, we will look at how Risk can be used not only to help make in-process decisions, but also report and discover trends that can lead more proactive risk-based planning.

About the Speaker:
Glen Fraser is the Senior Product Manager for VERSE Solutions, a cloud-based Quality and Compliance management solution. Glen Fraser has been involved in the IT industry for more than 30 years and Compliance for more than 15 years. Glen has owned his own consulting firm, built and managed product solutions for Risk and Compliance, as well as managed overall strategy for taking operational processes and automating them. Glen currently provides industry and technical guidance on building best practices into VERSE Solutions cloud-based Quality and Compliance products.

Date: Oct. 7, 2014
Topic: Implementing a CAPA System-20140923 1756-1
Duration: 1 hour 16 minutes

Corrective and Preventive Action (CAPA) is one of the most challenging quality system elements that companies face during inspections and audits. CAPA is a fundamental management tool that should be used as such in every quality system by implementing better metrologies and applying effective risk-based filters. A robust and effective CAPA program is especially important for medical device manufacturers. An effective CAPA system that identifies and eliminates (potential) non-conformities enables both regulatory compliance and at the end cost savings. Join TÜV SÜD America for their webinar CAPA E-ssentials to learn more about the importance, requirements, and essential elements of a CAPA program. The webinar will also discuss common pitfalls and guidance on how to implement a CAPA system.

Date: Sept. 23, 2014
Topic: Stop Half-S'ing It: 5S Starts with a Standardize and Sustain Mindset-20140826 1757-1
Duration: 1 hour 5 minutes

Most companies have a very difficult time sustaining their 5S efforts, making the entire 5S process a waste in itself. And yet, if an organization cannot sustain the improvements they made during the 5S process and are consequently not driving further improvements in the area /process of interest, this organization has little chance of having any success in any of its lean endeavors. 5S improvements will only be sustained by a change in culture, priorities, systems, and responsibilities and it all begins with sound Standardization and Sustain systems – the 2S's that are oftentimes overlooked or under-focused. This webinar will demonstrate to the viewer the importance of any organization properly Preparing for Standardize and Sustain, as a step 0, before the 5S process if rolled out. The webinar will provide sound and practical advice that you can use immediately within your organization.

Presented by Mike Micklewright
A dynamic international speaker, Micklewright has addressed thousands of people and specializes in creating lean and continuous improvement cultures, effective quality management systems, lean leadership, the principles of W. Edwards Deming, auditing, competency-based training through TWI, participative problem solving, global standardization, and root cause analysis.

Date: Aug. 26, 2014
Topic: Creating an Integrated Compliance System: Kimberly-Clark's Quality Management Solution Tied to SalesForce.com-20140729 1756-1
Duration: 1 hour 1 minute

As businesses grow and expand, they often see an increase in complexity. This comes from a global market, rapid pace of business and consumer demand, and more and more business systems to keep up with the pace of business. Amidst this complexity, compliance and quality are at a premium—companies need to keep up with their demand, and maintain a high level of compliance. Many leading organizations are seeking ways to improve operations, while keeping compliance as the central "hub" for their business.

Join us in this free webinar to learn more about how companies are building solutions to create a central hub for quality and compliance and the common processes and business systems that tie into this hub. Kimberly-Clark will present how they were able to achieve an integrated system by linking their Quality Complaint Handling system to their Salesforce.com (SFDC) platform. See how this enabled them to increase visibility, response times, and connection from post-market events to quality and compliance processes.

Some capabilities we will consider:
• How leveraging capabilities of the SFDC customer relationship system with their quality workflow system has resulted in a more efficient and effective complaint handling process.

• The method of entering complaint data and attachments into the SFDC system and submitting them to the quality system electronically, which creates a complaint within the system that is assigned to the appropriate team for further processing.

• How the quality system streamlines the complaint resolution process, by sending the complaint information back to the SFDC system to ensure the necessary parties are aware of the complaint status.

• Why integration of SFDC with the quality system has resulted in significant lead time reductions, elimination of manual processes, enhanced visibility and improved reporting capability


Date: July 29, 2014
Topic: Risk Assessment and the Quality Management System-20140708 1800-1
Duration: 1 hour 2 minutes

In the world of quality management systems (QMS), the nature of the relationship between risk management and preventive actions is often confused and misunderstood. Indeed, some believe that a thorough risk assessment process replaces the need for preventive action.

In fact, risk management and preventive action are sequential, complementary elements that are essential to the QMS. In this webinar, stakeholders throughout the organization can learn how to effectively manage risk through the QMS.

Hosted by Dirk Dusharme, editor in chief of Quality Digest

Presented by Hermann Ries, lead auditor for TUV SUD America Inc


Date: July 8, 2014
Topic: Turning Today's Quality Challenges Into a Source of Competitive Advantage with Closed-Loop Quality Management -20140617 1801-1
Duration: 1 hour 6 minutes

For quality and operational professionals, it's not enough anymore just to produce high-quality products. Driven by factors such as rising customer standards and activity, increasingly stringent regulatory environments, and complex global supply chains, market leading companies today are connecting data around these and other challenges, or "closing the loop," to continuously improve upstream operations.

Developing these Closed-Loop Quality Management capabilities requires architecting business processes like corrective and preventive actions and document management throughout engineering, manufacturing, the supply chain and customer experience.

Today's market leaders understand that quality is a shared responsibility, not a department, and are supporting these business processes through the use of enterprise applications like Manufacturing Operations Management (MOM), Enterprise Resource Planning (ERP), Statistical Process Control (SPC), Enterprise Quality Management Software (EQMS), Product Lifecycle Management (PLM), and others to foster collaboration, improve analytics, and present a single version of the truth.

In this free webinar, the presenters will draw upon research data collected from more than 1,000 quality executives to detail the critical steps and components needed for creating the type of robust closed-loop quality management environments that push companies to the top of the market.

Specifically, LNS will cover:

* The business process and enterprise applications that must be harmonized and managed centrally vs. those that should remain locally managed
* The most important metrics for effectively benchmarking closed-loop quality management initiatives
* The current state of closed-loop quality management capabilities by industry
* Strategies for enhancing closed-loop quality management and quality analytics to enable increasingly predictive decision making


Date: June 17, 2014
Topic: Recipe for Success: Food Safety Regulations and the Role of Quality Management
Duration: 1 hour 0 minutes

As food markets become more global, governments in the United States and around the world are increasing their focus on food safety by implementing sweeping new regulations while reinforcing adherence to existing regulations. Meeting these food safety standards requires better traceability, improved supply chain visibility, and more efficient process standardization from food and beverage manufacturers. Their challenge will be to not only understand the nuances of each applicable regulation, but also to harmonize them, ensuring that their quality processes align with the required activities and standards as they continue to evolve.

Join Kelly Kuchinski, Industry Solutions Director for Sparta Systems, and Dirk Dusharme, editor-in-chief of Quality Digest, as they discuss how leading food and beverage manufacturers are meeting the quality challenge amidst the numerous and overlapping food safety regulations. Learn how these organizations are able to monitor and coordinate quality-related processes across the supply chain by implementing enterprise quality management solutions (EQMS), and achieving measurable benefits in product safety, operational efficiencies and brand value.


Date: May 29, 2014
Topic: Sustaining Lean Improvements While Adding Spark to Your QMS-20140306 1900-1
Duration: 1 hour 9 minutes

Most lean experts agree that one of the most difficult parts of lean is sustaining the improvements that have been made. Yet, an ISO-based quality management system is all about an organization ensuring the "effective planning, operation, and control of its processes."


In this webinar, you will learn how fully integrating lean into the QMS can help an organization develop and deploy a much more effective business management system while reducing the waste that has been created through redundant systems. This can also add life to a stale QMS that is perhaps failing to drive continuous improvement, all the while adding sustainability to lean improvement efforts.


Presented by Mike Micklewright
A dynamic international speaker, Micklewright has addressed thousands of people and specializes in creating lean and continuous improvement cultures, effective quality management systems, lean leadership, the principles of W. Edwards Deming, auditing, competency-based training through TWI, participative problem solving, global standardization, and root cause analysis.


Date: March 6, 2014
Topic: Managing Quality Across the Enterprise
Duration: 1 hour

Manufacturing companies today are challenged by mounting pressures to meet extreme demands such as market demand, cost and recall reduction and coordinating communication across a complex supply chain to ensure quality and compliance.


In this webcast, Joe Humm and Matt Kopecky of Sparta Systems discuss the quality issues faced today, and the best practices leading manufacturers are leveraging to manage quality across the enterprise, standardizing processes to improve efficiencies, reduce costs and ensure better business outcomes.

Date: February 25, 2014
Topic: Understanding Your Quality Management Maturity -20140218 1456-1
Duration: 1 hour 16 minutes

With the myriad of cost, supplier, and regulatory challenges facing today's global organizations, it comes with little surprise that most executives are increasing their focus on quality management. Market leaders have come to understand that managing quality across the value chain is critical to business performance, and are relying on a variety of resources—across people, processes, and technology—to effectively do just that. However, taking quality management to the next level requires a thorough understanding of your quality management maturity.


In this webcast, LNS Research and Sword Achiever will discuss the Enterprise Quality Management Software (EQMS) space and the four progressive stages of quality management maturity. Senior leaders in attendance will gain a thorough understanding of what separates market leading performers from average performers, and the right steps to transform quality into a competitive advantage. Specifically, it will cover the following:


• EQMS Drivers and Challenges LNS Research's 2013 Quality Management Survey
• An Overview of LNS Research's EQMS Framework
• Benchmark Data on the Performance Benefits of EQMS
• Overview of Technology Adoption Roadmap to support Maturity Model (presented by Sword Achiever)
• Actionable Recommendations for Advancing Your Quality Maturity

Date: February 18, 2014
Topic: Building the Foundation of Enterprise Quality Management Throughout the Product Value Chain-20131219 1900-1
Duration: 1 hour 1 minute

As product and process complexity continues to increase in manufacturing, holistically managing quality at the enterprise level is a critical capability for companies looking to deliver world-class products to market on-time, on-budget, and on-quality. Unfortunately, many companies today are still challenged by managing quality as a silo'ed corporate function with manual process and limited connection to procurement, engineering, manufacturing, supply chain, or service.


In this webcast, attendees will learn how to overcome these challenges from two speakers, LNS Research President and Principal Analyst Matthew Littlefield and Supplier Quality Process & Audit Manager at GE Healthcare, Mark Bienkowski.


Littlefield will start by sharing LNS Research's framework for successfully implementing Enterprise Quality Management Software (EQMS) as well as recent benchmark data on the benefits companies enjoy from taking this approach. He will pay particular attention to best practices for establishing the right culture, business process framework, and metrics scorecard for the successful use of software to improve quality management. Bienkowski, will continue the discussion by sharing how GE Healthcare has successfully managed quality at the enterprise level, with a detailed analysis of how software, metrics, and business process has come together to deliver tangible business results. The event will then conclude with a live question and answer session for all attendees.

Date: December 19, 2013
Topic: Leveraging Audits to Strengthen Supplier Relationships Webcast
Duration: 56 minutes

Manufacturing companies rely on supply chain integrity when dealing with a multitude of suppliers to produce their products. 


During this webcast, Dirk Dusharme, editor-in-chief of Quality Digest and KR Karu, Sparta Systems' Industry Solution Director, sort through challenges that plague supplier quality management and provide insights into effective techniques of supplier audits that enable companies to raise performance levels and strengthen supplier relationships.

Date: December 12, 2013
Topic: Closed-Loop Quality and the Customer-Centric Organization-20131119 1900-1
Duration: 1 hour 1 minutes

Many of today's manufacturing companies are striving to do more than simply sell traditional products. Market-leaders are transforming relationships with customers to deliver a complete solution that leverages cutting-edge technology and offers innovative value-added services. Industries like automotive, aerospace, consumer products, and industrial equipment are accelerating this trend towards customer-centricity with a combination of cloud, machine-to-machine, the Internet of Everything, mobility, social, and big data analytics.


Unfortunately, many quality organizations are struggling to keep pace with these changes. Disconnected and disparate quality systems limit many companies' abilities to capture value from the new wealth of information and use it to drive continuous improvement across the value chain.


Join Quality Digest's Editor-in-Chief, Dirk Dusharme, and LNS Research's President & Principal Analyst, Matthew Littlefield, for a discussion on how EQMS, closed-loop quality strategies, and harmonized quality processes for NC/CAPA, Audit Management, Complaint Management, and more can help companies respond to the demands of becoming a customer-centric organization.


Specifically, the webinar will cover:
• The internet of everything and the changing nature of manufacturing
• Quality insights found in machine-to-machine connections
• Quality insights found in social data
• The benefits of harmonized quality processes like NC/CAPA, Audit Management, and Complaint Management
• Real world examples of EQMS supporting the customer-centric organization

Date: November 19, 2013
Topic: Why Risk Management is Important in Quality and Compliance Management Systems-20131022 1801-1
Duration: 1 hour 3 minutes

This webinar explores the strategy behind risk in compliance, the methods most often used in risk management today, and how to apply risk management to ensure a greater level of quality and compliance. We demonstrate the transformation of Risk Management as a benchmark for compliance, and review some of the key risk tools and the processes in which they are best suited.


Topics include:
How to measure compliance in the complexity of business today
How Risk Management processes drive new ways of looking at compliance
Key Risk tools being used in common compliance processes
The importance of Risk reporting
Case Studies on Risk from leading industries


Presented by Tim Lozier

Date: October 22, 2013
Topic: Exploring the Revolution in Multipoint Gauging in Metrology Applications-20131008 1757-1
Duration: 45 minutes

A new breed of multiplexors utilizing revolutionary multi-channel electronics is enabling a paradigm shift in metrology applications – especially in production line measurement systems. This webinar explains the fundamentals of multipoint gauging and explore the possibilities created when up to 250 devices and sensors can be connected to a single, modular platform, such as HEIDENHAIN's new MSE 1000.

Presenter: Stuart Graham, Product Specialist for Metrology at Heidenhain Host: Dirk Dusharme, Editor in Chief, Quality Digest

Date: October 8, 2013
Topic: Technology Trends Influencing Enterprise Quality Management Systems
Duration: 42 minutes

Technology is continuously improving, shifting, and creating new pressures on corporate IT infrastructures.

Join Dirk Dusharme, editor-in-chief of Quality Digest and Judy Fainor, Sparta Systems' Chief Architect, Research & Development, as they examine some of the most prevalent trends effecting highly-regulated industries and how Sparta Systems is leveraging these trends to drive increasing value for enterprise quality management systems.

Date: September 24, 2013
Topic: Dynamic Duo: Quality Inspection with FARO and PolyWorks|Inspector-20130716 1756-1
Duration: 1 hour 3 minutes

FARO Technical Product Manager, Chad Crisostomo, and PolyWorks USA Application Specialist, Tim Benjamin, showcase how the FARO Edge ScanArm and Polyworks software work together to save manufacturing businesses time and money while improving efficiency and reliability on the workfloor. Questions answered will include:

· What is a FARO Edge ScanArm?
· What is laser scanning?
· What are typical applications for the FARO Edge ScanArm?
· What is PolyWorks|Inspector?
· How does PolyWorks|Inspector handle contact and non-contact 3D measurement systems?
· What is a typical part inspection process in PolyWorks|Inspector?

Date: July 16, 2013
Topic: The Global State of EQMS Software-20130625 1805-1
Duration: 1 hour 2 minutes

In the upcoming webcast "The Global State of Enterprise Quality Management Software" President and Principal Analyst of LNS Research, Matthew Littlefield, will present the key research findings from a yearlong benchmark study of over 500 global quality executives. These findings will highlight how market leaders are using EQMS to both ensure compliance and make operational improvements. Specific results and recommendations will include strategies for:

· Aligning quality objectives with operations as well as the CFO
· Ensuring the right leadership and change management capabilities are in place for a global EQMS deployment
· Harmonizing processes such as CAPA or Audit Management globally
· Improving OEE, New Product Introductions, On Time Deliveries, and Cost of Quality with specific EQMS capabilities
· Extending EQMS globally to improve supplier quality management
· Effectively leveraging emerging technologies like analytics, mobility, and the cloud

Date: June 25, 2013
Topic: Defining and Building a Risk Management Strategy for Quality and Compliance Management Systems-20130430 1800-1
Duration: 1 hour 2 minutes
Description: As industries increase in complexity and worldwide scope, the need to maintain a high level of compliance becomes more critical. Companies are looking for ways to keep up with the pace of business and drive innovation, without sacrificing compliance, quality or safety. Risk is becoming a way for companies to streamline their complex operations, while keeping the same level of compliance that is expected of them. Join us as we review some of the key concepts behind Risk management and how you can effectively implement risk into your existing operations. We will explore the reasons why Risk management is an elusive concept for many organizations, and how to overcome the challenges surrounding risk to build a program that makes sense for your business. Finally, we will look at some of the risk tools being utilized by many businesses today, and demonstrate a few examples of how they are used.

• Review of Risk Management processes
• How to define risk and implement within the Quality and Compliance system
• Key Tools and Technologies behind Risk
• Case Studies on how Risk is being implemented in business

This in-depth webinar will demonstrate the transformation of Risk Management as a benchmark for compliance, and review some of the key risk tools and the processes in which they are best suited.

Presenter: Morgan Palmer, CTO, EtQ Inc.
Host: Dirk Dusharme, Editor in chief, Quality Digest
Date: April 30, 2013
Topic: Drive Business Success Using an Effective Complaint Management Solution
Duration: 1 hour 5 minutes
Description: The March 2013 issue of Silver Sheet stated that "Complaint Management" is now the #1 most frequently cited FDA 483 observation.  An effective complaint management strategy not only incorporates compliance requirements and insights, but also should define strategies and techniques for using effective complaint management as a means for driving business success and reducing risk in several areas including compliance.

Come join Dirk Dusharme, editor-in-chief of Quality Digest and industry expert, Dick DeRisio, as he explains some challenges he's experienced with complaint handling and the strategies he's learned to manage through the process with successful results.
Date: April 16, 2013
Topic: ProjectionWorks 3D Optical Projection System for Work Instuctions-20130226 1857-1
Duration: 1 hour 6 minutes

ProjectionWorks is an Augmented Reality tool for improving the quality of the assembly of complex systems. This exciting new technology has already been providing new opportunities for significantly improving first-time quality in the aerospace industry for the past three years. It is a system that allows an assembly technician or inspector to "see" the next assembly step, properly placed, in full scale, 3D, and in color. Three months ago at the annual Defense Manufacturing Conference, ProjectionWorks was awarded the DOD's highest honor for manufacturing technology -- the Manufacturing Technology Achievement Award -- as the most significant technology for improving quality, reducing costs, and shortening delivery times. This technology is applicable to any manufacturing process that involves many steps/components where the size and complexity of the operations do not lend themselves well to robotic automation. If you believe that your current documented processes are good, and if people would only follow them then your quality issues would be vastly mitigated, then you will not want miss this webinar.

Delta Sigma Presenter -- Roger Richardson, CEO of Delta Sigma
Quality Digest Moderator -- Dirk Dusharme, Editor in Chief

Date: February 26, 2013
Topic: Harmonized QMS for Labeling Integrity
Duration: 1 hour 8 minutes

Does your quality management system ensure the integrity of your labels?

Why label management needs to be part of your QMS.

Whether a company's labeling requirements are limited to meeting narrow internal needs, or must adhere to complex requirements like UDI, effective label management is vital to productivity and profitability. Incorrect or noncompliant labeling is a leading cause of recalls. Poor labeling of hazardous materials leads to injuries and fines. In addition, regardless of the industry, warranty management and traceability requirements absolutely depend upon error-free labels.

In this webinar we will demonstrate how a harmonized QMS prevents common label problems from jeopardizing production, compliance, and safety.

IBS Presenter -- James Hartford, Customer Support Manager for IBS America
Guest Presenter -- David Martin, President of Pragmatyxs
Quality Digest Moderator -- Dirk Dusharme, Editor in Chief

Date: January 29, 2013
Topic: Doing MORE for LESS with an EQMS
Duration: 58 minutes
Description: In today's globalized world of manufacturing operations, companies are faced with cost and margin pressures. Let Sparta Systems show you how you can manage costs and improve operational efficiencies by centralizing and harmonizing manual systems for business critical processes through use of an enterprise quality management system. Our global solution centralizes and automates quality management processes into a single integrated system while incorporating with your existing pillar business systems (ERP, PLM, CRM, etc) which drives efficiencies, reduces costs, enables compliance and facilitates auditing and key performance indicator delivery to all stakeholders. 'Do more for less with less' yields better top and bottom lines!
Date: Dec. 12, 2012
Topic: EQMS: Accelerating Quality Outcomes co-sponsored with Quality Digest
Duration: 1 hour 1 minutes
Description: Quality Management Systems should be an integral part of a company's business and information systems strategy. Many quality system owners struggle to communicate the value of their systems in relation to core pillar supply chain, enterprise resource planning, and innovation management systems. Companies who incorporate quality management systems into their enterprise architecture strategy have higher gross margins. They have fewer quality incidents per lot/batch/unit produced. They introduce new products and product changes faster. They have fewer, better suppliers who partner more closely to increase customer value. This webinar will allow quality professionals to better estimate and communicate the value of their quality management systems accelerating quality management outcomes that can be measured by their financial and operational peers.
Date: Nov. 20, 2012
Topic: Risk Management 2.0: The Expanding Role of Risk Mitigation in Industries
Duration: 1 hour 10 minutes
Quality and compliance systems often use Risk as a reactive measure based on post-market feedback; however, there is a growing trend in the industry to create a holistic approach to Risk Management, utilizing both proactive and reactive risk factors. To this end, Risk Management can be applied to all aspects of the enterprise and risk can influence quality at many different levels.

This webinar will show how risk can be applied to processes as well as products, describe how risk mitigation is more than a post-production event, and how Risk can be applied in design, change, and beyond.
Date: Oct. 10, 2012
Topic: uniPoint Quality Management Webinar
Duration: 1 hour 6 minutes
Are you investigating best practices in your manufacturing or distribution process? Do you want to control your internal processes effectively and do you have a continuous improvement process in place, or are considering getting certified for a quality standard?

If so, please join us for a uniPoint Quality Management Webinar

Specifically you will learn:

* How to eliminate manual tracking of continuous improvement processes
* How to change your quality department cost center into a measurable cost-savings center
* How to get away from tracking costs on spreadsheets
* The business value of quality management software
* How hundreds of companies are using uniPoint software as a best-practices tool for their organization
Date: Sept. 26, 2012
Topic: SpatialAnalyzer Webinar - Portable Metrology Software
Duration: 1 hour 1 minute
Attend the free SpatialAnalyzer (SA) webinar and learn how SA can help you improve productivity. SA is a fully traceable, 3D graphical software package that interfaces with over 120 portable metrology instruments. SA helps you save time, increase accuracy, reduce scrap, and lower operational costs.

Whether you're new to SA or an advanced user, attend the free webinar and learn more about SA's measurement, alignment, inspection, analysis, reporting, optimization, and automation capabilities, as well as the newest capabilities in the latest software release.

David O'Neal, VP of US Sales, and Todd Burch, Director of Training, will explain and demonstrate the newest capabilities of SA contained in the SA 2012.07.09 release. They will also show some of SA's advanced metrology capabilities, so register today!
Date: Aug. 21, 2012
Topic: How an EQMS can protect your customers, keep you compliant, and have a positive effect on your bottom line
Duration: 1 hour 4 minutes
Description: For too long, Quality Assurance has been viewed as a cost center and a necessary evil in the highly regulated industries. The problem has been the control of quality processes in siloed disconnected systems, with little management visibility and oversight of issues. This webinar will explore bringing related processes together on a global basis, and integrating systems to create transparency and effective and timely decision making. We will also examine how improved quality creates not only safer products, but also creates efficiencies and measurable cost savings.
Date: June 26, 2012
Topic: Reducing the Cost of Quality through Alternative Check Fixtures
Duration: 1 hour 10 minutes
Check fixtures are a staple for manufacturers around the globe; however, the rise of lean manufacturing and six sigma programs have given way to a more efficient way of checking critical features and providing quantitative data to monitor manufacturing trends. The implementation of alternative check fixtures allow users to quickly collect and check measurements, while reducing overall costs and collecting quantifiable data.

You will learn:
- Introduction to Check Fixtures
- Implementation of Alternative Check Fixtures
- Real-World Applications
Date: April 24, 2012



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