Lean
On a Tuesday morning, a support agent in Dublin closes a tricky ticket while an engineer in Bengaluru ships a fix, and a sales manager in my hometown of Columbus, Ohio, joins a customer call spanning four time zones. None of them set foot in the same building, yet the work clicks.
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William Overman began his Ph.D. program at Stanford Graduate School of Business at an auspicious moment—just two months before ChatGPT publicly launched in November 2022, exploding widely held understandings of what machines can do.
Even as Overman began enlisting AI for his…
A problem shows up, and the fix usually arrives five minutes later.
“We need more training.”
“We need a better system.”
“We need another person.”
“We need a new checklist.”
Sometimes one of those answers is exactly right. Too often it’s not. The…
People pitch ideas all the time. Most of those pitches never get heard. Why? Because they don’t consider the audience.
I get ideas pitched to me all the time. My inbox is flooded by emails from PR professionals asking me to carry guest blog posts, do book reviews, share their…
Leadership responsibility is included in ISO 9001:2026, Clause 5.1.1, to promote quality culture and ethical behavior. A strong argument could be made for adding safety as well.
Ethics has a very wide range of applications, including the need to avoid conflicts of interest (like…
Given that AI has been this century’s biggest disruptor for nearly every industry in the world, it has been met with justifiable levels of angst, anger, questioning, and skepticism. It’s as if our world has essentially been turned into a version of Jurassic Park, where, instead of dinosaurs, we…