Sustainability
Establishing a long-term improvement effort is one of the best investments an organization can make. This is because almost all industries and businesses today are in, or facing, a major digital transformation where business models, services, and working methods are rapidly changing. To succeed…
When OpenAI introduced ChatGPT on Nov. 30, 2022, it arrived as a research preview: a conversational system that could answer follow-up questions, draft fluent text, and give millions of people their first direct experience of generative AI. The early mood was experimental. People tested it,…
They may seem simple, but standard operating procedures (SOPs) are surprisingly tricky. On the surface, they describe how a specific process is carried out at your organization. Pretty straightforward, right?
In reality, there are a lot of requirements for writing a good SOP, and…
A quality team’s supplier toolbox is deep. Supplier questionnaires, PPAP, supplier scorecards, incoming inspection, audits, corrective action—the list goes on.
In my years of experience as a quality leader, the challenge I see is matching each one to the right stage in the…
A new Financial Times analysis reports that U.S. technology companies have cut nearly 140,000 jobs in 2026 while pouring record sums into artificial intelligence infrastructure. The obvious story is that AI is replacing workers. The more important story is that executives are using AI to justify…
Six weeks after a global manufacturer’s leadership team approved a group of promising new ideas, someone asked for an update. There wasn’t one.
Not because the ideas had been rejected. Not because priorities had changed. Not because anyone had decided innovation no longer mattered…