Supply Chain
In 2021, container ships idled for weeks outside the Port of Los Angeles, a stark visual reminder of just how fragile modern supply-chain reliability had become. The backlog sent shockwaves across industries. Factories stalled, shelves emptied, and businesses scrambled for alternatives. It was a…
T he year 2025 has been rife with uncertainty for industrial automation OEMs and their customers. A cataclysmic shift in U.S. trade policy led to a marketwide mentality of “wait and see.” For automation OEMs, this has manifested broadly as delayed orders from customers rather than outright…
For decades, the one-dimensional (1D) barcode, the familiar pattern of black lines found on virtually every product, has been the universal language of global commerce. Yet, as the supply chain grows more complex, data-driven, and compliance-heavy, the limitations of traditional barcodes are…
Growing up in Pittsfield, Massachusetts, I witnessed firsthand the heartbeat of American manufacturing. I remember the hum of machines, the rhythm of assembly lines, and the pride of workers crafting products that powered industries across the nation. I can still smell the oil and hear the…
I grew up outside Pittsburgh, widely known as “Steel City.” Although the city is no longer the center of steel or heavy manufacturing in America, its past remains a proud part of its identity.
Like many Pittsburghers, my family’s story is tied to this industrial legacy. My…
When businesses talk about customer experience, the conversation almost always focuses on the end user. That’s understandable, but dangerously narrow. In modern service ecosystems, particularly those governed by service integration and management (SIAM), the customer experience depends just as…