Customer Care
Data are the backbone of our digital world. From healthcare to finance, and from government agencies to private businesses, organizations everywhere rely on vast amounts of data to function effectively.
It’s not just businesses that generate data. We all leave digital trails…
The customer is not always right. We are all customers, and sometimes we’re dead wrong. Stew Leonard Jr., CEO of Stew Leonard’s grocery stores, enjoys saying, “The goal is to make the customer feel right.”
His sentiment means never dealing with a customer in a judgmental way,…
It’s a terrible feeling to put a ton of effort into crafting a recommendation only to have it shot down in front of all your co-workers. If you want your idea approved, you should try doing things backward instead.
Think about how you craft a recommendation. Typically, it goes…
If you’ve flown in the U.S. in recent years, you’re probably familiar with the airport security experience of entering a booth, raising your hands above your head, and having a machine check your body. That machine is called a millimeter wave scanner.
I’ve done this many times and…
The digitalization of society during the last decade has created many opportunities for businesses and organizations. But digitalization, combined with a rapidly changing world, has also opened new threats and vulnerabilities that can cause serious damage to businesses. Every day we see…
The manufacturing industry is undergoing a transformation driven by rapid technological advancements, changing consumer preferences, and evolving regulatory frameworks. Manufacturers everywhere face unprecedented challenges as they seek to remain competitive, profitable, and sustainable in the…