Management
It’s nauseating to hear someone soft-shoe dancing around an issue because they’re afraid of hurting someone’s feelings.
They do so because they might receive negative feedback in a 360 review that they were abrupt or too direct in delivering feedback on that issue. So rather than…
Delight your customer! Exceed your customers’ expectations! Provide value-added service! These have been mantras of customer service gurus for a long time. Such a focus on “giving more” has improved customer service quality in many organizations. It has also increased customer standards for what…
Transparency is not a luxury in today’s transformative projects—it’s a necessity. As organizations integrate generative AI (gen AI) into their operations, the importance of clear, consistent communication around project milestones and outcomes can’t be overstated.
Employees aren’t…
As manufacturing emerges from a period of contraction, the industry faces more than just empty roles. The average tenure of a manufacturing worker has dropped, but the complexity of the machinery hasn’t. While the industry sees signs of hope, we face a knowledge crisis far more dangerous than…
What’s the biggest risk facing the leaders of most entrepreneurial ventures? It’s not closing that first round of funding or landing a cornerstone customer. As with most things, it all comes back to people—and your ability to lead those who don’t have much practice following.
It’s…
Imagine you’re a frontline worker. A new AI system has been rolled out on your line. You’ve heard that it boosts productivity, but you’re not sure how it works or what it means for your role.
Would you:
• Spend 20 extra minutes entering data into it if you feel jotting notes…