Clothing items from world-renowned fashion brands such as Versace, Hermés, Dolce&Gabbana, Hugo Boss, and Trussardi were recently found substandard during a quality check performed by the ... [Read More]

I was leaving my last class for the day when I saw my friend, Ken Frankel, working out in the hallway with one of those pistol-grip label makers. I stopped and asked what he was doing. ... [Read More]

When there’s a lot going on, we often push the fundamentals aside and forget the basic skills that have been part of our success. Project management has been a central part of my own success from ... [Read More]

Nearly 30 years ago, W. Edwards Deming gave us his 14 Points for Management regarding how Western management must change. His 11th point was actually two points: 11a) ... [Read More]

Toyota’s name has been plastered in the headlines providing it the publicity no organization would wish for. Historically, Toyota had achieved a global reputation for ... [Read More]

One of the elements of a successful community is a strong school system. Real estate brokers will always discuss the educational resources in a community when showing homes to prospective ... [Read More]

Organizations can be considered as systems of processes whose aim is to achieve customer satisfaction by meeting and filling the needs of customers. The famous flow diagram of W. Edwards Deming, ... [Read More]

With the onset of Six Sigma methodology, many organizations have spent large sums of money to make all of their products and processes as close to six sigma as they can. I agree that the higher the ... [Read More]

In the 1940s the War Production Board trained approximately 50,000 individuals in how to use process behavior charts (also known as control charts). At that time the computations were done by hand, ... [Read More]

A major part of the zero defects concept is to recognize outstanding performance on the part of employees by presenting them with an award. After all, you asked for zero defects performance, so ... [Read More]