Sustainability
John owned a distribution company, and he was the entire sales department. Every major deal ran through him. Every key relationship lived in his phone. He was missing his daughter’s dance recitals. His wife told him he was never home. The business was growing, but John had become its ceiling.…
According to Shigeo Shingo, a subtle but important distinction exists between problem-solving and continuous improvement.
I grew up in manufacturing with the idea that problem solving was standardization kaizen: a means to return flagging process performance to an established…
Metrology, the scientific study of measurement, has never been faster or more precise. Yet many quality problems that land on a CMM table were decided weeks earlier, when someone measured against a drawing that was no longer the approved one.
Closing that gap isn’t a measurement…
Who makes the better call: a manager with a wide-ranging career or a narrow one; a doctor who trusts their instincts, or one who sticks to clinical guidelines; a human recruiter, or an algorithm that assesses job candidates?
In this roundup of INSEAD research, we look at how…
When hospitals treat device downtime as isolated, one-off incidents, they miss a critical opportunity to improve system reliability, manage long-term costs, and safeguard patient care. Downtime patterns often reveal far more than a single equipment failure; they point to the underlying condition…
A longtime raw-material supplier exits the market, and a manufacturer needs a replacement quickly. The new supplier completes a questionnaire, receives approval, and begins shipping. Months later, delivery slips and defects increase. A broad audit produces a passing score, but the problems…