Sustainability
Focusing on metrics is key to achieving your desired business results—but it can be difficult to determine which metrics actually matter. There are five major questions you need to answer to ensure the metrics you’re measuring matter, and that you can take action based on what they tell you.…
The most charming AI model may be the one most likely to mislead you. That’s the uncomfortable reality behind the latest fight over Claude, ChatGPT, and Grok. Users tend to reward conversational polish—the model that sounds warmer, writes cleaner sentences, follows tone instructions, and feels…
Hospitals continue to face increasing financial uncertainty as healthcare reimbursement rates shift and margins tighten.
Medicare reimbursed hospitals at just 83 cents on the dollar in 2024, driving more than $100 billion in underpayments. At the same time, rising labor, supply,…
A lot of computerized maintenance management system (CMMS) rollouts fail quietly. It’s a common scenario: The software is installed, technicians are logging hours, and the digital work orders are flowing. On the surface, the implementation was a “success.” But when the VP of operations asks for…
Rapid changes in the global business environment require developing and adapting management systems so they remain relevant and effective. Acquiring and managing a future-proofed management system involves knowledge of relevant external factors and an ability to integrate new tools and…
For more than 30 years I’ve audited management systems in manufacturing, automotive, laboratory, service, and nuclear environments. During that time I’ve watched internal auditing change shape several times. Paper checklists gave way to process-based auditing. Filing cabinets gave way to digital…