Sustainability
They may seem simple, but standard operating procedures (SOPs) are surprisingly tricky. On the surface, they describe how a specific process is carried out at your organization. Pretty straightforward, right?
In reality, there are a lot of requirements for writing a good SOP, and…
A quality team’s supplier toolbox is deep. Supplier questionnaires, PPAP, supplier scorecards, incoming inspection, audits, corrective action—the list goes on.
In my years of experience as a quality leader, the challenge I see is matching each one to the right stage in the…
A new Financial Times analysis reports that U.S. technology companies have cut nearly 140,000 jobs in 2026 while pouring record sums into artificial intelligence infrastructure. The obvious story is that AI is replacing workers. The more important story is that executives are using AI to justify…
Six weeks after a global manufacturer’s leadership team approved a group of promising new ideas, someone asked for an update. There wasn’t one.
Not because the ideas had been rejected. Not because priorities had changed. Not because anyone had decided innovation no longer mattered…
Poor quality rarely announces itself as a single, contained problem. In manufacturing environments, it may first appear as a rejected batch, a scrapped component, an unexpected line stoppage, or a customer complaint that requires investigation. These visible failures matter, and most…
Recent cyberattacks highlight the growing threat to operational technology (OT) used in critical infrastructure. Whether you work for an infrastructure owner/operator or are a consumer of an infrastructure service, recent events have made it clear that cybersecurity is an important factor in…