Sustainability

As AI matures, enterprises and customers are rapidly deploying agents seeking to unlock the next level of automation and productivity. Agentic AI shows potential to handle a multitude of use cases, from buying personal items on Amazon to customer service applications to enterprise security and…

Projects go off the rails all the time. Some statistics I’ve seen say only one in eight projects can truly be declared successful.

Why are we so horrible at executing projects, especially when we have all these “tried and true” project management methodologies?

There are…

Establishing a long-term improvement effort is one of the best investments an organization can make. This is because almost all industries and businesses today are in, or facing, a major digital transformation where business models, services, and working methods are rapidly changing. To succeed…

When OpenAI introduced ChatGPT on Nov. 30, 2022, it arrived as a research preview: a conversational system that could answer follow-up questions, draft fluent text, and give millions of people their first direct experience of generative AI. The early mood was experimental. People tested it,…

They may seem simple, but standard operating procedures (SOPs) are surprisingly tricky. On the surface, they describe how a specific process is carried out at your organization. Pretty straightforward, right?

In reality, there are a lot of requirements for writing a good SOP, and…

A quality team’s supplier toolbox is deep. Supplier questionnaires, PPAP, supplier scorecards, incoming inspection, audits, corrective action—the list goes on.

In my years of experience as a quality leader, the challenge I see is matching each one to the right stage in the…