Sat, 08/30/2008 - 16:02
More than 30 years ago, W. Edwards Deming was hailed in the U.S. workplace as a potential savior of automakers. Years of Japanese automakers’ supremacy in terms of quality had resulted in a steady gain of market share for manufacturers…
William Peters
As an IHI-trained improvement advisor, William A. Peters provides technical support in all areas involving quality improvement for Delnor-Community Hospital in Geneva, Illinois. He’s a specialist in using SPC in quality improvement, constructing dashboards to monitor system performance, clinical quality data analysis, and creating health care indicators. He’s also a consultant who enjoys spreading formalized quality techniques across the health care industry.
Sat, 08/30/2008 - 16:02