Tawna Lawrence is a consulting manager with Robbins-Gioia. She has 11 years experience in quality management initiatives for software, acquisition, and services program management. Tawna is a Lean Six Sigma (LSS) Black Belt and supports Robbins-Gioia engagements with LSS methodologies as well as industry best practices for quality and process management initiatives. She utilizes key models and methodologies including CMMI and LSS to improve services/transactional processes for civil agency clients. Tawna also provides knowledge management services with COTS process mapping software to document and “lean-out” processes for enterprise services and transactional environments. She provides fundamental process management activities for developing process documentation, managing standardized templates, facilitating peer review of functional process mappings, and administering knowledge management activities for process documentation, training, and communications efforts.