Lisa Renda

CEO

BPA International

Lisa Renda is the CEO of BPA International (www.bpaworldwide.com) in the United States and director of BPA Corporate Facilitation in the United Kingdom. BPA International has grown since its inception to become one of the foremost leaders in the remote call-monitoring industry. The company was recently recognized on the Inc. 5000 list as one of the fastest-growing private companies in the United States.

Wed, 10/29/2008 - 16:23

Managing Call Center QualityParticularly for expanding businesses, improving this customer touch point is worth every penny.

Wed, 10/29/2008 - 16:23

"You don’t get a second chance to make a first impression.” The sage who authored this axiom must have had call centers in mind. Clearly, maintaining quality is critical in every aspect of a company’s operation, but in few areas is it more…