Karen Martin is president of The Karen Martin Group, a full-service consulting firm that provides lean transformation and business performance improvement support to industry, government, and nonprofit sectors. Martin’s broad understanding of operations design and business management stems from her experience building operational infrastructures for several startups that are now billion-dollar companies. She is a sought-after speaker as well as the author of the Shingo Award-winning book The Outstanding Organization (McGraw-Hill, 2012), and co-author of Value Stream Mapping (McGraw-Hill, 2014), Metric-Based Process Mapping (Productivity Press, 2012), and The Kaizen Event Planner (Productivity Press, 2007).