Tue, 04/12/2011 - 05:30
Problem solving is much more than arriving at an elegant solution. It is a twofold progression that includes problem resolution and solution implementation. Six Sigma and process improvement methods are examples of this sequenced approach to…
John Schultz
Consultant, writer, retired professor
John Roland Schultz has taught for more than 20 years and served as the program director for an advanced technical certificate program in quality management. In addition, he has 25 years experience as a consultant, technical services manager, and product development engineer. He is the author of magazine and journal articles on performance improvement, system change, and the recently published book, Making It All Work: A Pocket Guide to Sustain Improvement and Anchor Change (Routledge, 2010).
Tue, 04/12/2011 - 05:30