Ian Hendra is a Chartered Quality Professional and Incorporated Engineer He runs Clearline Services Ltd in Wellington New Zealand. With a background in medical imaging and radiological engineering, Ian got into supplier assessment and quality management in the early 1980s with the UK NHS Procurement Directorate in London. He joined the certification industry in 1988 in the heyday of the UK National Quality Campaign and was instrumental in developing two certification bodies, one in New Zealand. From 2001 he spent 8 years with NZ's air navigation services provider. At Clearline Services Ltd, he provides training and support in problem solving and quality systems development, hazard identification and risk management, QA systems and auditing. He is a regular contributor to QNewz the journal of the NZ Organisation for Quality. With a keen eye on the KISS principle and an acute awareness of Dr W Edwards Deming his mantra is "there is always a better way".