Value-Driven Business Process ManagementThe value switch for lasting competitive advantage
Tue, 05/01/2012 - 12:13
(Accenture: Dublin, Ireland) -- Business process management (BPM) is a powerful discipline for driving efficiency and innovation as well as achieving strategic imperatives. When you develop a business strategy that is supported by a pragmatic… How Service and Support Influence Buying DecisionsProduct quality, although important, may merely be the price of market entry
Tue, 12/13/2011 - 13:31
(Accenture: New York) -- Services are increasingly the differentiator that can make or break a company, according to a recent Accenture survey of 1,000 U.S. consumers.
According to the study, “It’s more than just your product—how service and…
