American Express

Tue, 08/09/2011 - 12:43

Good Service Is Good Business Survey finds consumers willing to spend more with companies that get it right

Tue, 08/09/2011 - 12:43

Americans are placing an even greater premium on quality customer service this year. Results from an American Express survey indicate that seven in 10 Americans (70%) are willing to spend an average of 13-percent more with companies they believe…