Dan Leiva

CXAmplify

Dan Leiva is the founder of CXAmplify and the author of Amplified: The Operator’s Playbook for Scaling Human Potential in an AI World (Beyond Publishing, 2026), an Amazon No. 1 bestseller in automation engineering. He has led large-scale technology and operations organizations at Apple, Intuit, eBay, and Travelers, and currently serves as an executive advisor to the CEO at a financial services company. He can be reached at cxamplify.com.

Wed, 08/05/2026 - 12:02
The Inspection Passed. The Product Still Failed. Too often, AI ‘human-in-the-loop’ describes a position in the workflow, not control over it
Wed, 08/05/2026 - 12:02
The vision system scanned the part and logged a pass. The SPC chart stayed inside its control limits. The line kept moving. Three weeks later, the customer complaint arrived. The defect had been there the whole time, sitting just inside the…