Dolf van der Haven

Dolf van der Haven is the founder and managing director of Powerful Answers, which helps organizations with their IT service management, information security, and quality management. Powerful Answers provides training, consultancy, and auditing services in the Netherlands and internationally.

Thu, 10/30/2025 - 12:03

Business Needs to Remember the Forgotten StakeholdersCustomer experience isn’t the chicken or the egg. It’s the entire system.

Thu, 10/30/2025 - 12:03

When businesses talk about customer experience, the conversation almost always focuses on the end user. That’s understandable, but dangerously narrow. In modern service ecosystems, particularly those governed by service integration and management (…