Laurie Guest

A National Speakers Association Hall of Fame keynote speaker and author, Laurie Guest, CSP, CPAE, is an authority on customer service excellence. Laurie blends real-life examples and proven action steps for improvement. She is the author of two books and is writing a third on the topic of service fatigue. To learn more or connect with Laurie, visit www.LaurieGuest.com

Wed, 11/16/2022 - 12:02
Three Ways to Avoid the Epidemic of Quiet Quitting Are you ready for a bold answer to service fatigue?
Wed, 11/16/2022 - 12:02
Everyone’s heard of it by now: “Quiet quitting” is the freshly coined phrase to describe the age-old behavior of not quite leaving one’s job entirely but rather opting to no longer go above and beyond. It’s service fatigue to the extreme, risking…