One hundred years ago this month, Walter Shewhart wrote a memo that contained the first process behavior chart. In recognition of this centennial, this column reviews four different applications of the techniques that grew out of that memo.

The current alleged quality problems with the Boeing 737 underscore the importance of zero tolerance for poor quality. No manufacturing or quality professional should ever compromise on this issue.

A recent report showed that 59% of managers said they had received no training on how to be a manager before becoming one.

In the United States, the Food and Drug Administration (FDA) is the federal agency tasked with regulating the medical device market and ensuring the safety and effectiveness of all devices for patients.

An analysis of U.S.

Giving and receiving help are essential aspects of organizational life, whether that’s providing career advice or soliciting a colleague’s input on a tricky technical problem that you just can’t solve.

Amid seemingly never-ending layoffs and a laser focus on

In the healthcare sector, precision isn’t just a requirement. It’s a necessity where the margins for error are perilously thin, and the consequences of inaccuracy can be grave.

The Center for Organ Recovery & Education (CORE),

Management of change (MOC) is a defined process that organizations establish and follow to ensure health, safety, and reduction of risk during periods of change.