The billowing cloud of volcanic ash spewing from Iceland may have been a major pain for air travel, but it also had a positive side. It served up a gentle reminder for me to find out what the heck is going on with AS9100 certification.

Almost two years ago, the management team of the Indiana Toll Road (ITR Concession Co. LLC) and the Chicago Skyway Bridge (Skyway Concession Co.

The following is a profile of one of the 2009 Malcolm Baldrige National Quality Award Winners. The Baldrige Award is the nation’s highest award for quality and is administered by the Department of Commerce through the National Institute of Standards and Technology.

ISO 9001 makes multiple references to the need to understand customer requirements and to monitor the extent to which those requirements have been fulfilled.

Facilitation is the art of guiding but not leading, bringing learning but not lecturing, engaging but not directing.

“I think we now live in an era when many of the concerns in running organizations are being reframed in terms of risk, which suggests that risk professionals are likely to rise to the top.”

Courtesy of another controversy surrounding hazardous substances in children’s toys, China’s massive manufacturing sector is reliving a public relations disaster.

Toyota’s name has been plastered in the headlines providing it the publicity no organization would wish for.

Ok, men. Leave the room.

The AS9100C standard (also referred to as AS9100:2009 and AS9100 Rev C) has been published since January 2009. You are not alone if you are confused about the delay in being audited to this standard.