Beethoven’s Fifth and ISO 9001:2015—An Expert’s View
First published Oct. 1, 2013, on the CERM Risk Insights blog. © Umberto Tunesi and CERM Risk Insights.
Who Is the Customer of Your Document?
Arecent call with an old colleague from Europe got me wondering about a question that few are conscious of: Who is the customer of your quality document? Oh boy, did we have an interesting discussion about quality systems.
Who Is in Charge of Customer Satisfaction?
If your company is ISO-certified or thinking about becoming so, you may already know that meeting customer requirements and achieving customer satisfaction is paramount to the certification.
The Many Uncertainties of Risk as Currently Stated in ISO 9001:2015
The words “risk” or “risks” have been sprinkled throughout the 2015 revision of ISO 9001, the quality management system standard from the International Organization for Standardization (ISO).