ISO 9001 and the Public Sector
How can governments increase efficiency, prevent errors, and improve customer service? Answer: ISO 9001.
Does ISO 9001 Certification Remind You of Spoiled Milk?
Editor's note: Dan Nelson will be a guest on Quality Digest LIVE Friday March 14, 2014, at 11 a.m. Pacific.
Three Things You Should Never Say When Presenting
PowerPoint is the devil’s instrument, and when you use it, you risk becoming a musician in his demonic orchestra. All of us are required to give presentations in some form or fashion at various points in our careers.
Some Thoughts on FMEAs and Unknown Risks
Anyone who has done an online search using the terms “risk analysis,” “managing risk,” “risk management,” or any other variation will have discovered that the subject has been around for a long time and been covered by numerous authors.