This story was originally published by Knowable Magazine.
From the earliest days of their evolution, guts and brains have been the best of friends.
Matching Healthcare Offices With Short-Term Workers
This story was originally published by MIT News.
Health Apps Track Vital Stats, But Doctors Aren’t Using the Data
Health-tracking devices and apps are becoming part of everyday life.
Inner-City Hospital Inspires a Healthy Community With Rhythm
The spirit of service—for a small clinic started in 1913 to provide free care to Los Angeles (LA)—lives today in the servant-leader aspirations of 2019 Baldrige Award recipient Ad
Traveling in a Pandemic
Travel and tourism took a beating during the Covid-19 pandemic, with borders closed, airlines grounded, and many establishments shut for months.
How IT Service Management Delivers Value
There’s more than one path to service management. It refers to all the activities, policies, and processes that organizations use for deploying, managing, and improving IT service provision.
Boosting Brand Affinity With Customization and Personalization
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"Personalize Converse" Credit: Martina
How many of us remember walking into a holiday gift shop when younger (and before a global pandemic put a stop to the H word), and eagerly searching for a fridge magnet, mug, or pencil inscribed with our name?
Pushing Past the Strategic Sweet Spot: Incorporating Your Customer’s Perspective
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"Press" Credit: Bob May
Total quality management (TQM) was in vogue during my undergraduate years and early career in industrial engineering. The United States was catching up to the Japanese in manufacturing production as their Toyota vehicles outperformed our Fords.
Truly and Virtually Inspiring: The First Virtual Quest for Excellence Conference
Each year after the Quest for Excellence Conference, I sift through my notes and try to identify themes I have heard in the presentations of the new