The band “Chicago” sang those words about "time" decades ago. The second line “Does anybody really care?” seems to sum up what is still in vogue today, especially in the workplace.

When I say quality manager, of course I’m talking about the department he or she manages as well.

In 2008, Children’s Healthcare of Atlanta saw more than 170,000 patients across all three of its three emergency departments.

Through the 1990s, the application of a quality system relied primarily upon the Food and Drug Administrations’ (FDA) good manufacturing practice requirements or the FDA 21 CFR Part 820 Quality System Regulation.

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The New Yorker magazine featured a cartoon showing a discussion between a salesman and his sales manager. The despondent salesman asked, “I know you’re always telling us to sell the sizzle and not the steak, Mr.

Some authors recommend that you have to wait until you have the range chart “in control” before you can compute the limits for the average chart or the X chart. Why this is not true will be the subject of this column.

I often get assignments at organizations where I am required to take aside a group of people, either within the building facility or off campus, to focus on issues or problems.

The most important element in producing a quality product or service is the attitude of the people doing the work—not only the worker—but the attitude of all levels of management.

A $1 billion annual budget may sound ample, but a few years ago, the costs of services ranging from law enforcement to cleaning county buildings had squeezed the government of Erie County, New York, to its limit.