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This Year in Quality, Part One

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A new year always brings new hope, new plans, and new perspectives. While looking ahead is the most direct route to progress, looking back is essential to understanding the present. After all, the past creates the consequences that will shape the future.

Comparing Pharmaceutical Continuous Monitoring Systems: Part 2

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Ken Appel is the manager of regulated industries for Veriteq.

Comparing Pharmaceutical Continuous Monitoring Systems: Part 1

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Ken Appel is the manager of regulated industries for Veriteq.

T

Food Safety: Challenge or Opportunity?

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Food safety standards are becoming increasingly stringent.

When All Else Fails, Lower Your Standards

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My definition of “specification” is rather simple: It’s a promise.

Lean, Health Care, and Quality

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A recent article appearing in the Quality Digest Daily e-newsletter (“Why Lean?

You’re Worth Your Weight in Gold

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It is no secret that the health care industry is undergoing revolutionary changes. Are you responding by re-evaluating your approach to process improvement?

A Cure for Customer-Activated Tone Deafness

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We hear much about the importance of listening to customers and meeting their needs. Lean Six Sigma devotees say that metrics from the customer’s vantage point are at the center of their philosophy.

Savvy Compliance Strategy, Part IV

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Three Reasons the General Public Doesn’t Think Health Care Can Improve

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Lean thinkers see the waste in health care when they are at the hospital gemba. I think this is true whether you are a lean person who is new to health care or if you’re a long-time hospital person who has learned lean.

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