I must admit, right up front, that this is not a totally unbiased review.

Mary Parker Follett, a pioneering business consultant, was asked to help a troubled window shade company. The company’s thinking was narrow and limited. When asked to define their business, they said, “We produce window shades.”

If you want to keep stretching and improving, you’d better get comfortable with the discomfort of change.

Is there a link between corporate culture and the bottom line? In a nutshell, yes. Corporate culture is linked to so many business decisions and business outcomes, you might be surprised.

Standing in the gate area of Delta Airlines at the Dallas/Fort Worth (DFW) International Airport, I was watching the monitor to learn if my name appeared on the “upgrade to first class” list.

Whether you work for a startup or a large company, there have never been so many metrics to help you understand how your business is doing.

‘There’s nothing we can do about it.”

‘Imagine for a second that you’re a human.... ” Yikes! Now there’s a crazy statement to make during a customer experience design session. However, more companies need to start thinking this way.

If you have a smart phone, and most people do these days, you realize just how much our lives are controlled by that electronic item we travel everywhere with.

The 1962 film, Lawrence of Arabia, won the Oscar for Best Picture at the 35th Academy Awards.