In 2011, we started talking with top B2B executives about their engagement with their firm’s major customers in the aftermath of the financial crisis. The vast majority told us that they were very involved, to great effect.

Leonard, the chairman of a global consumer goods company, was wondering what to do with the two co-CEOs running the firm.

‘This government is obsessed with skilling up our population,” said Boris Johnson in his recent speech on “leveling up.” There’s still a

Major global events of the past five years have sparked seismic shock waves in global supply chains, relocating where businesses manufacture and source their products.

There’s more than one path to service management. It refers to all the activities, policies, and processes that organizations use for deploying, managing, and improving IT service provision.

People often associate the term “data literacy” with mastering a litany of technical skills: SQL for data querying, Python for data analysis, and Tableau for data visualization, to name a few.

To uncover the value in data, analysts need powerful combinations of tools to locate data, wherever they are, and regardless if they are structured or unstructured.

Considered one of the most successful organizational learning methods, the after-action review (AAR) was developed by the U.S. Army during the 1970s to help its soldiers learn from both their mistakes and achievements.

Manufacturers are acutely aware that audits and recalls are just part of business. At the same time, they all agree that the best way to deal with recalls is to prevent them in the first place.

Supply chains are having a moment. In March 2021, one of the world’s largest container ships got wedged in the Suez Canal, blocking 10 percent of global trade for a few days and launching a flotilla of memes.