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How to Use ISO 9004 to Improve Your Manufacturing Operation

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The International Organization for Standardization (ISO) is an independent, nongovernmental, international organization that develops standards to ensure the quality, safety, and efficiency of products, serv

Taking on Transformation: A Hands-on Start to Gain Digital Momentum

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The most popular phrase in manufacturing today is “digital transformation.” Every company now understands the immense value digital transformation can provide. It’s essential for overhauling efficiency, agility, and ultimately, the bottom line.

How a New Standard Is Helping Small Firms Think Big

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Better buying power, greater efficiencies, and more innovative ideas are not just for big businesses. The publication of ISO 44003 is helping smaller players flex their collective muscle by making the most of strategic partnerships.

Five Postmarket Surveillance-System Musts for EU Medical-Device Manufacturers

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Designing, developing, and getting your medical device approved and onto the market is a huge accomplishment—but it isn’t the end of your responsibilities.

How Executives Should (and Shouldn’t) Engage With Customers

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In 2011, we started talking with top B2B executives about their engagement with their firm’s major customers in the aftermath of the financial crisis. The vast majority told us that they were very involved, to great effect.

Two CEOs, No Drama: Ground Rules for Co-Leadership

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Leonard, the chairman of a global consumer goods company, was wondering what to do with the two co-CEOs running the firm.

Rethinking Factories of the Future

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‘This government is obsessed with skilling up our population,” said Boris Johnson in his recent speech on “leveling up.” There’s still a

Visibility and Data: A Solid Combination for More Resilient Supply Chains

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Major global events of the past five years have sparked seismic shock waves in global supply chains, relocating where businesses manufacture and source their products.

How IT Service Management Delivers Value

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There’s more than one path to service management. It refers to all the activities, policies, and processes that organizations use for deploying, managing, and improving IT service provision.

Are You Asking the Right Questions of Your Data Team?

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People often associate the term “data literacy” with mastering a litany of technical skills: SQL for data querying, Python for data analysis, and Tableau for data visualization, to name a few.

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