A certain company has a complaint department that answers calls for three unique products.

We are more than halfway through the countdown of our exploration of the kooky, and expensive, mistakes people make in implementing Six Sigma, and I want to talk about something that’s so fundamental people rarely see it—Stupid Six Sigma Trick #4: Overusing DMAIC.

A few years ago, lean thinking came to light. It sounded similar to what I had learned about the “pull” system.

Since “Sick Sigma” was published in April 20

Today marks a milestone in our countdown of the Top Ten Stupid Six Sigma Tricks. A subjective and unimportant milestone to be sure, but a milestone nonetheless—we have now reached the halfway point. Forget the New Year, this is cause for celebration.

An introduction to Six Sigma for direct marketing

Six Sigma was officially launched January 1, 1987, at Motorola, and it took more than nine months to make Six Sigma real.

In this installment of my arbitrary and capricious list of the Top Ten Stupid Six Sigma Tricks (SSST), let’s talk about an error that is perhaps less frequently

Most quality management systems don’t produce the desired results because of the way companies use it to affect their bottom line.

The Stupid Six Sigma Tricks countdown continues this month with an increasingly common error: “Inadequate Infrastructure.” By infrastructure, I mean those syste