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Disruptive Innovation: Where, Not What

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First, a slight diatribe. Why is it that company leaders think their people can do successful innovation when they don’t share a common language?

How to Do a Quality Strategic Pivot to Address Covid

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"Wizard Chess" Credit: Katie Wheeler

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‘It’s not going away, and we have to face that reality.” That’s what the CEO and founder of a quality-centered high-tech manufacturing startup with 180 employees told the leadership team in early July 2020 to convince them of the need to do a strategic pivot to addre

On Drive, Leadership, and Humane Systems

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Last night I sat down to watch something that would help me barbecue meat better: a two hour-long movie called Barbecue

By the Customer: The Power of Customer-Created Offerings

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He stood on a platform in the early afternoon of a cold November day only a few feet from the edge of Soldier’s National Cemetery. He was dizzy and feverish, suffering with the beginning of smallpox.

The Important Gap Between Capability and Need

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I will be writing occasionally for my friends at the Collective, a group focused on autonomy, mobility, and the use of drones. I think this group has an excellent opportunity to create new solutions and influence new pro

Master Fear of Change With These Tips

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When I was a kid, I hated Burger King. I hated it because they put sweet pickle relish on their regular hamburgers, and I hated sweet pickle relish. And, they put mayonnaise on The Whopper, and I hated mayonnaise.

Innovating With Crazy Customers

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Alice—of Alice's Adventures in Wonderland fame—had a very vivid imagination. Had she been on the job market today, she would have no doubt been sought by Pixar, Google, or Amazon.

Employees Are Customers, Too

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Digital experiences surround us in all aspects of our lives. Today, as consumers of products and services, we can accomplish most of our tasks digitally.

Disruption Is <em>Not</em> a Dirty Word

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"Disruption" Credit: Molly Steenson

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The other day I overheard this comment: “Why does innovation always have to be about disruption? That’s all I ever hear anymore, ‘disruption, disruption, disruption,’ and it makes me uncomfortable.”

Are Your Customer’s Telling Stories?

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One of my favorite movies is Stripes.

Pagination

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