If you missed the news story “Baldrige Program Chooses New Name to Reflect Its Mission” published earlier this week in Quality Digest Daily,

A favorite media lament these days concerns the lack of high-school graduates prepared to go forth into design, engineering, or technology.

We hear much about the importance of listening to customers and meeting their needs. Lean Six Sigma devotees say that metrics from the customer’s vantage point are at the center of their philosophy.

“The Awakening” is a 70-foot sculpture by J. Seward Johnson that depicts a man struggling to free himself from the earth.

 Story update 10/7/2010: We edited the last sentence of the first paragraph to reflect an amendment from the Baldrige Performance Excellence Program.

You can check a person’s vital signs—pulse, respiration, and blood pressure—manually or by attaching sensors to the body.

Editor’s note: This is the first of a series of columns from Larry Williams, author of the soon-to-be-released book Customer Service A to Z.

Editor’s note: Several weeks ago, a young woman by the name of Aly Fields contacted us wanting to learn more about “quality” in general and Six Sigma in particular. A recent college graduate, Aly had taken it upon herself to earn a Six Sigma Yellow Belt. Why? Read her own words below.

I recently experienced the pain associated with coaching a team with poor chemistry. It happened within a kaizen event team, so the pain was finite, being that a kaizen event is a rapid improvement of a limited process area.