(Harvard Medical School: Boston) -- Researchers at Harvard Medical School (HMA) and Massachusetts General Hospital have found wide disparities among four common measures of hospitalwide mortality rates, with competing methods yielding both higher and lower-than-expected rates for the same Massach

A colleague, friend, and lean leader in health care related a story awhile back that I think is worth sharing. Joanne Marqusee, COO at Hallmark Healthcare System, was standing in line at a grocery store checkout.

I

Strategic quality planning (SQP) is a systematic approach to defining long-term business goals, including goals to improve quality and the means (i.e., the plans) to achieve them.

From time to time there are advances in technology that merit recognition.

In sports, you will find athletes who mentally prepare themselves for competition. Politicians prep vigorously before big speeches, interviews, and debates. The same is true for entertainers, news anchors, teachers, community leaders, and others in business.

Imagine yourself seated in Avery Fisher Hall at Lincoln Center awaiting a concert by the New York Philharmonic. The orchestra’s musicians are on stage warming up, producing a cacophony of sound.

Missed opportunities for improvement represent a 20–60 percent chunk carved out of the bottom line. Scores of programs and projects that claim improvement but never materialize in the financials are a travesty.

(Minitab: State College, PA) -- Swiss-based Metalor Technologies, a global leader in precious metals and advanced materials, is a supplier to electronics companies and manufacturers of medical and electrical equipment.

As a retired citizen, I no longer have to make any New Year’s resolutions because changes to my lifestyle at this juncture could be injurious to my health, well-being, and mental acuity. So I’ve decided to make them for others in our society.