If a service company has been around long enough, there will be some story about how someone manipulated the system and embezzled money or committed some type of fraud.

Several of the polished gears are still standing on carpeted pedestals shortly after the InnoTrans—the world’s most important railway transport event.

(J.D. Power: Torrance, CA) -- Toyota Motor Sales (TMS) U.S.A. Inc. received four segment awards in the 2011 J.D. Power and Associates Initial Quality Study (IQS).

With the explosive growth in imported goods to the United States, what is the Food and Drug Administration (FDA) doing toward maintaining a level of service inspection that ensures the best protection of the public health?

Researchers from MIT and Harvard University crossed the Charles River to speak at a two-day symposium intended to bridge scientific innovation from both campuses with corporate interests from around the world.

As a quality professional, I am a huge admirer of what the Japanese, and in particular Toyota, have given the business world, and how they have influenced quality improvements like no other in history.

Cars scream around the track at speeds approaching 200 mph, yet a 500-mile NASCAR race can be decided by a few tenths of a second. To be a winner, NASCAR teams seek any advantage they can create.

Most businesses, government, or even nonprofit organizations have business processes. Generally, processes are documented. Most organizations also have performance measurements.

Any way you slice it, the Orlando World Center Marriott Resort is one big place. Total number of rooms? More than 2,000. Massive swimming pool? How about two of the biggest ones you’ve ever seen? Fine dining and refreshments?

A team of researchers from the National Institute of Standards and Technology (NIST), George Mason University, and the University of Maryland has made nano-sized sensors that detect volatile organic compounds—harmful pollutants released from paints, cleaners, pestici