When a NASA spacecraft goes into orbit around Mercury on March 31, 2011, a team of Lawrence Livermore National Laboratory (LLNL) researchers will be paying close attention.

When a NASA spacecraft goes into orbit around Mercury on March 31, 2011, a team of Lawrence Livermore National Laboratory (LLNL) researchers will be paying close attention.

Jidoka is one of the core principles of the Toyota Production System, one that empowers production-line workers to take immediate action the moment a defect is detected.

On Jan. 29, 2004, 11 people lost their lives and 50 were wounded in a suicide bombing on Egged Bus 19 in Jerusalem. Since that tragic incident, the remains of Bus 19 have travelled around the world as a reminder of the horrors of terrorism.

On Jan. 29, 2004, 11 people lost their lives and 50 were wounded in a suicide bombing on Egged Bus 19 in Jerusalem. Since that tragic incident, the remains of Bus 19 have travelled around the world as a reminder of the horrors of terrorism.

Jidoka is one of the core principles of the Toyota Production System, one that empowers production-line workers to take immediate action the moment a defect is detected.

In recent years, many airplane manufacturers have started building their planes from advanced composite materials, which consist of high-strength fibers such as carbon or glass, embedded in a plastic or metal matrix.

A recent column of mine described how deleting the cheese on a burger resulted in our not receiving a $10 credit. It was an example of a breakdown in customer service.

In recent years, many airplane manufacturers have started building their planes from advanced composite materials, which consist of high-strength fibers such as carbon or glass, embedded in a plastic or metal matrix.

A recent column of mine described how deleting the cheese on a burger resulted in our not receiving a $10 credit. It was an example of a breakdown in customer service.