It seemed like a good idea at the time to Jon Shupenus, U.S. Army Forces Command’s process improvement specialist and lean Six Sigma Black Belt.

The following is a true story that occurred during a nine-month period.

A whole-team approach is an agile practice in which an entire team works as a unit of generalists to share the responsibility for producing high-quality deliverables. It’s a kind of “glue” that holds a lot of other agile practices together.

Delivering high-value decision support information is the reason why decision makers implement enterprise resource planning (ERP) systems. In fact, precision configuration to support the delivery of decision support information is critical to a successful ERP.

Back in the early 1990s, before the laser tracker—the portable measurement system that relies on a laser beam to measure and inspect—had the reputation it has now, it was viewed simply as an inspection tool.  As part of a quality control group, I would check dimensio

Not all customers are equally profitable. Different customers have different needs, and hence different costs to serve. The overall profitability of a business is a function of the profitability of individual customers and customer groups.