Frederick the Great stated that a general who tries to defend everything defends nothing.

Customer satisfaction across three durable goods industries stalled in 2011, with the majority of companies staying almost exactly where they were in 2010, according to a recent report by the American Customer Satisfaction Index (ACSI).

China is blessed with an abundance of hard-working, conscientious, and low-paid laborers who are driven to improve their living conditions.

During a recent strategic planning session with a county’s leadership council, the participants were asked about their vision for their departments as they worked on a template for the strategic plan.

Perhaps one of Leonardo da Vinci’s greatest paintings has never been reprinted in books of his art.

Those who are cynical toward an ISO 9001-based quality system often ask sarcastic questions similar to, but often more vulgar than, the one in the title of this article. These rude anti-ISOs just don’t understand us quality folks.

Outsourcing service providers are taking steps to diversify service offerings to stay competitive, according to new research from The Center for International Business Education and Research’s (CIBER)

The Food and Drug Administration’s (FDA) international program has logged nearly 75,000 hits to its web pages on the new food safety law, as foreign companies that export food to the United States scramble to learn how the law affects them.

All charts for count-based data are charts for individual values. Regardless of whether we are working with a count or a rate, we obtain one value per time period and want to plot a point every time we get a value.

Manufacturing and metrology leaders have announced a new certification body establishing performance standards for service providers and equipment manufacturers in the rapidly expanding digital metrology industry.