Have you ever walked through a museum and noticed a sculpture that you just wanted to reach out and touch? Of course you didn’t risk it because the first rule of museums is that you can look, but you don’t touch.

If you're responsible for managing operations, the following scenario won’t be new to you: You have a meeting with the executive team tomorrow, and you are running around to get information on metrics for your presentation.

Those of us who are accustomed to work with standards like ISO/TS 16949 are also accustomed to “hear voices”: the voice of the customer, the voice of the stakeholders, and so on. The only voice we are not accustomed to hear is the voice of quality.

In an earlier column, I focused on innovation as I pondered the growing importance of the topic to U.S.

There has been no shortage of innovations in leak detection design since Uson first developed automated leak testing methods for the U.S. space mission a half century ago and then brought these techniques to various commercial applications.

When I was a guest on Quality Digest Live, co-host Dirk Dusharme asked me about hesitations that some health care professionals might have about the lean concept of “standardized work.

In today’s dynamic business environment, the supply chain plays an ever-increasing role in bringing products to market.

A

Two thousand years ago, somebody (like the future Alexander the Great) who wanted to learn from a famous philosopher (like Aristotle) had to visit him in person, or vice versa.

Editor's note: Part one of this three-part series on patient safety, "Establishing a Patient Safety Culture," offered an overview of the Juran Model for Pati