Editor's note: Part one of this three-part series on patient safety, "Establishing a Patient Safety Culture," offered an overview of the Juran Model for Pati

Editor's note: The following interview with ANSI CEO, Joe Bhatia, first appeared in the June 2012 edition of ISO Focus+ magazine and is reproduced with the kind permission of

In retrospect it was easy to see that the strategic planning process for new products was flawed. What began as a simple customer-service escalation due to product quality issues for Strategic Network and Broadband Co.

In a class last month I was asked to explain a number that occurs in some measurement system evaluations and which is known as the precision to tolerance ratio (P/T ratio).

Every day, we are bombarded with messages about how to get things done. We hear a lot less, though, about how to get things right.

This is the time of year for graduations, weddings, and outdoor musical concerts. And of course, tomorrow many of us will be at a local park, picnic dinners spread out on a blanket beneath the stars waiting for the July 4th fireworks.

It’s been a grueling five years with the bailouts, rampant unemployment, declining home values, and rising prices, which have manifested as insecurity, fear, and stress, and for those who are employed—overwork.

The question, “Why do you ask?” is typically posed in response to an inquiry that is deemed a bit nosey. It’s actually more of a statement... along the lines of, “Mind your own business!”

Imagine smart tools or robotic delivery systems that instantaneously know where they are on an ever-changing shop floor, a system that could automatically orient a CAD model of an object on the shop floor to the local coordinate system without the use of targets or h

Residents in the Pacific, Mountain, and West North Central regions of the United States are the most likely to say they learned something new yesterday and that their supervisor, if they work, acts more like a partner than a boss.