Muntasir Mamun and Mohammad Ujjal are riding across the United States on a bicycle built for two. As they pedal in sync from Seattle to New York, they’re not only gazing at our purple mountains’ majesty and amber waves of grain.

Have you heard any of the following lately?

Olympic sports keeps pushing athletes to find new and nuanced ways to condition their bodies. The same is true with their equipment. Engineers continually look for new refinements that propel the competition to a new level.

Too many service organizations use measures that disconnect them from customers. The result is predictable: higher costs and worse service.

Amid continued economic, financial, and political turmoil, several European Union countries are seeing improvement in a crucial measure of competitiveness.

Referred to either as “work in process” or “work in progress” (I think they’re the same thing), WIP is one of those manufacturing concepts that’s designed to confuse.

Three years ago this month Quality Digest Daily published my column, “Do You Have Leptokurtophobia?” Based on the reaction to that column, it contained a message that was need

“If Japan Can… Why Can’t We?” was an American television episode that aired on June 24, 1980, broadcast by NBC as part of its show, NBC White Paper. That episode is often credited with beginning the quality revolution and introducing the methods of W.

The primary barrier to mutual communication is a person’s natural tendency to approve or disapprove of what is being said by another person. Judging takes place because people tend to evaluate what they hear from their own personal point of view and reference.

Deciding how to control your documents can be difficult.