The 24th Institute for Healthcare Improvement (IHI) Annual Forum took place on Dec. 9–12, 2012. It is probably the leading health care improvement event in the world.

In my last article, “Understanding and Using Discrete Distribution,” we looked at different discrete distributions and how you can use them.

Management efforts to reduce cynicism and enhance employee empowerment can have a large effect on employee engagement, according to a study from the University at Buffalo School of Management.

This is a true exposé from Santa’s mega-factory at the North Pole. The information, apparently smuggled out in a series of notes rolled into scrolls and tucked deep inside elf shoes, was found floating in the open stretches of water known as the North Pole Passage.

All I want for Christmas is a meaningful measurement. I’m tired of “technical specifications” that have no real-world application.

If you’re in line for a coffee at the local Starbucks, analysis conducted by graduate students at Rutgers University suggests that the probability of waiting more than five minutes for your tall, hot, three-pump, sugar-free vanilla, one-pump mocha, half-soy, half-non

Previously I discussed three common cause strategies (links below) that help to expose all existing, underlying special causes of variation.

Much has been said about American students falling behind in science; minority students in particular are under-represented and tend to choose other career options.

Over the Thanksgiving holiday the Microsoft Word program on my laptop went kaput.

Henry Ford would have fired for incompetence any manager who tried to move jobs offshore for cheap labor. He believed—and more important, proved—that intelligent management can make most jobs sufficiently value-adding to justify high wages for American workers.