Some folks may wonder what the heck I mean by “two types.” Within the context of a lean management system, we can make a distinction between visual process performance (VPP) and visual process adherence (VPA).

It’s hard to limit your work in progress (WIP) when your boss count exceeds your WIP limit.

Today’s true tale was told to me by a close friend, and it contains at least two very important messages from which we can learn if we choose. Let me retell my friend’s experience this week, and then we can dig into what we might learn.

Editor’s note: This continues Jack Dunigan’s series about unsung heroes in the workplace, and the 16 traits they all share.