Once upon a time there was a restaurant. It was a good restaurant with a good reputation. It served quality food at a reasonable price. The service was excellent, and it became very popular.

Everyone, in any endeavor, gets stuck at some point. All of a sudden, or so it seems, things aren’t going right. Or even going anywhere.

“Sometimes your joy is the source of your smile, but sometimes your smile can be the source of your joy.” —Thich Nhat Hanh

You’re a corporate quality director at a multisite enterprise with operations spread across the country or around the globe. At some point, you’re going to face the question: How do I keep my local quality leaders engaged, and on the same page?