Experience teaches us that most quality problems can be preempted, or at least prevented from recurring, if you make it a habit to ask seven simple questions: what, where, who, how much, when, why, and how.

Senior leaders often ask, “How will my investment in a criteria/award program impact my company’s bottom line?” This is a polite way of phrasing what they’re really thinking, which is, “What’s in it for my organization?”

With 90 percent of the world’s data created during the last two years, what can we expect our data vaults to hold two or even 20 years from now?

After Nelson Mandela’s death, I asked my students how Mandela’s life might inform our views of management and leadership. They were not very forthcoming with responses, and I asked them why this would be.

My wife coined the phrase “headless chicken leading the blind” last week to describe the phenomenon of her organization experiencing a bit of a crisis. It’s a common enough situation that we all feel familiar with it.