Much of modern statistics is concerned with creating models which contain parameters that need to be estimated. In many cases these estimates can be severely affected by unusual or extreme values in the data.

What’s the difference between a customer experience life-cycle map and a customer journey map?

Chesley Burnett Sullenberger was born Jan. 23, 1951, in Dennison, Texas, to a dentist father and a schoolteacher mother. An exceptional student with a brilliant mind, he joined Mensa at the age of 12.

As a physician, I enjoy listening to nonphysicians tell me how to motivate doctors. I don’t mean this in a totally snarky way (well, maybe just a little). These conversations often highlight the chasm that exists between physicians and administration.

I am of course talking about feedback; you needn’t admit that you were thinking a different word.