Does It Pay to Listen to the Voice of the Customer?
That’s probably a silly question, but I don’t feel silly reminding anyone of the answer.
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Announcements, Unveilings, and Adjectives
It was just an email invitation to a public relations event in the Mission District of San Francisco, but it started a long string of adjectives like: brief, cryptic, amusing, exciting, breathtaking, scary, and… well, stinky.
Right Chart or Right Action?
Do you still insist on asking, “Which chart do I use for which situation?”
Is There a Solution to the Challenges in Healthcare?
What does healthcare in the United States need?