Probably the most important component of listening to the voice of the customer is acting on what you hear. To do that, we must first optimize how we are listening. What do I mean?

Comparisons are often required as part of doing business. Are these two machines the same? Is this process the same as that process? Are two operators performing in the same way? In this article we will look at two ways of making these comparisons.

This is the final installment in our six-part series on how automating common business processes with a quality management system (QMS) can benefit your organization. In this installment, we'll focus on risk management.

My son, a member of the optimization generation, where pretty much every aspect of his life will be tracked, measured, and ultimately ruled by the Alg, posed a fascinating question to me the other day. He simply asked, “How much should I work?”