My husband and I both like to run. I run about three miles once or twice a week—if the weather’s not too bad, and if I don’t have something else going on. Keith, on the other hand, runs half marathons.

The international standard for quality management systems, known as ISO 9001, is currently being revised and is scheduled for release in late 2015. Are you ready for the changes? How do the changes affect you?

In late October, longtime Baldrige examiner Miriam Kmetzo traveled to Suzhou, China, to attend and speak at the 6th Quality Forum for Academics and Innovation.

Have you ever received a customer complaint with blurry photos and a demand for immediate action, but insufficient detail to actually take that action?

I recently participated in the AME conference in Jacksonville, Florida, a terrific rally for manufacturing excellence with the tongue-twisting theme, “Strategic Success Through People-Powered Excellence.”