The ability to make predictions has always been rewarded. Statistician Donald J. Wheeler says that “prediction is the essence of business.” With growing bodies of data and good analytical models, our predictions are getting better.

Corrective action is an essential tool for any business. It helps to identify adverse events and pinpoint any systemic issues that must be resolved. However, a corrective action system can’t work effectively by itself.

Once upon a time, in a land called “Industrial Age,” the leaders of organizations resided at the top of a hierarchy, managers were in the middle, and workers were supervised.

“It is good to have an end to journey toward, but it is the journey that matters, in the end.”
—Ursula K. LeGuin