(AMACOM: New York) -- Great companies distinguish themselves from the competition by providing their customers with something truly special, something beyond price point that can’t be duplicated: unique, outstanding customer service experiences.

You’re ready to send your team to customer service training. The big question is whether your team is ready. Chances are, they’re not.

“When I die, let it be in a meeting. The transition from life to death will be barely perceptible.”
—Anonymous

A meaningful, systematic approach to environmental management has made IBM one of the world’s most environmentally conscious companies. The globally integrated IT company leverages ISO 14001 for a comprehensive corporate policy on environmental affairs.