Dirk is on vacation, so I had the show all to myself this week. To celebrate, I picked stories that resonate with my own personal perspective of quality—revolving around team building, innovation, apprenticeship, and thinking. Let’s take a look:

During a TED talk, Amy Edmondson, the Novartis Professor of Leadership and Management at Harvard Business School, talks about “How to turn a group of strang

Standing in the gate area of Delta Airlines at the Dallas/Fort Worth (DFW) International Airport, I was watching the monitor to learn if my name appeared on the “upgrade to first class” list.

Transformational leaders are the exception, not the rule.

Congratulations: You’re new to your organization, and the obligatory “meet and greets” are complete.

Stanford University professor Carol Dweck and colleagues have spent decades studying the distinct ways in which individuals view intelligence and learning, most recently expanding this research to how students view

Implementing 6S, the lean strategy for reducing waste and optimizing efficiency in a manufacturing environment, is more than just creating work protocols that people must follow.

Does this sound familiar? The keynote speaker is talking a mile a minute as you scramble to take notes on her every word. Your hand cramps, and then it’s over. Speaker bows to a standing ovation while you sit perturbed, knowing you missed some things.

Organizations worldwide stand to lose an estimated $9 billion in 2018 to employees clicking on phishing emails.

Harley-Davidson was one of President Trump’s favorite companies less than six months ago. Now it’s the latest business to feel his wrath.